Privacy Policy
We are committed to protecting your data.
When booking a reserved seat or access to the belvedere lodge, we ask for some personal information, namely your name, contact details (first name, last name, postal address, email address, telephone number) and your credit card number to complete the transaction. Please note that the transaction will take place on the site of our partner Zeffy, whose terms of use are available by following the link https://support.zeffy.com/en-ca/privacy-policy.
Les Grands Feux Loto-Québec take all necessary measures to protect the information you provide to us. However, information submitted to us by email is not encrypted, unless we notify you in advance. Please do not send any sensitive information by email. The information collected is in no way transferred or sold to third parties, subject to the completion of anonymous surveys conducted by our partners to analyze our customers' demand for tourism offerings.
Cookies
When you browse our website, information is collected by automated means. This website uses Google Analytics and Google Ads conversion tracking. Google Analytics uses cookies that are stored on your computer. Accepting cookies constitutes your consent to collect this information. Google uses them to compile reports on website activity and improve your browsing experience. In some cases, Google may share this information, confidentially, with third parties.
Use and retention of your data
By providing your information on our website or by telephone, you consent to its use and retention only for the purposes of processing your reservation, statistics, as well as for the purposes of complying with our legal and tax obligations.
To ensure an experience that meets your expectations, we need to use and retain your personal information to process your reservations, communicate with you and meet our operational needs. We also use your information to send you surveys. The responses to these surveys are anonymous and are only used for statistical purposes so that our company is constantly evolving.
For our contributors, end users, members, visitors and visitors to the Quebec website, we strive to keep your personal data in Quebec. However, some of our third-party service providers are located in other provinces or countries where your personal data may be transferred. Access to this data is restricted to staff whose function is the sale of our services. However, your contact information such as your email address may be accessible to other members of our staff for marketing purposes subject to obtaining your consent to receive advertising. If you are subscribed to the newsletter, please note that you can withdraw this consent at any time by unsubscribing from the newsletter. Les Grands Feux Loto-Québec make every effort to keep your personal information secure.
Destruction and anonymization of your information
In order to comply with legislative and regulatory requirements regarding the protection of personal information, your information will be kept for a specified period. We will ensure that this information is destroyed or anonymized within a reasonable time after the date of the event in order to manage any requests, complaints or legal proceedings relating to your experience with us. Our data destruction method ensures definitive and irreversible deletion when the purposes for which personal information was collected or used are fulfilled.
Confidentiality incident
Under the Act respecting the protection of personal information in the private sector, a confidentiality incident is an access, use or communication not authorized by law to personal information. If we have reason to believe that such an incident involving your personal information has occurred, our manager will contact you as soon as possible and take all reasonable steps to reduce the risk of harm being caused.
Consent and complaint processing
Subject to proof of identity, you have the right to access your personal information, modify your preferences or withdraw your consent for the retention, use or communication of it. For any request to this effect or to file a complaint in this regard, please contact our personal information protection manager at the following email address: juridique@croisieresaml.com.