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Privacy Policy

We are committed to protecting your data.

When booking a reserved seat, we ask for some personal information, namely, your name, contact details (postal address, email address, phone number), and your credit card number to complete the transaction. Les Grands Feux Loto-Québec take all necessary measures to protect the information you provide to us. Therefore, all information provided as part of a reservation is encrypted and stored on our server. However, other personal information submitted to us (including email messages) is not encrypted unless we notify you in advance. Please do not send sensitive information via email. The information collected is never shared or sold to third parties, except for anonymous surveys conducted by our partners to analyze our customers' demand for tourist offerings.


When you browse our website, information is collected through automated means. This website uses Google Analytics and Google Adwords conversion tracking. Google Analytics uses cookies that are stored on your computer. Acceptance of these cookies constitutes your consent to collect this information. Google uses them to compile reports on website activity and improve your browsing experience. In some cases, Google may share this information confidentially with third parties.

Use and retention of your data

By providing your information on our website or by phone, you consent to its use and retention solely for the purposes of processing your reservation, statistics, and for compliance with our legal and tax obligations.

To ensure an experience that meets your expectations, we must use and retain your personal information to process your reservations, communicate with you, and meet our operational needs. We also use your information to send you surveys. The responses to these surveys are anonymous and serve solely for statistical purposes to keep our business constantly evolving.

Your personal information is protected at the headquarters of Les Grands Feux Loto-Québec located in Quebec. Access to this data is restricted to personnel whose function is the sale of our services. However, your contact information, such as your email address, may be accessible to other members of our staff for marketing purposes, subject to obtaining your consent to receive advertising. By booking one of our products, you consent to subscribe to our newsletter. You can withdraw this consent at any time by unsubscribing from the newsletter. Les Grands Feux Loto-Québec take all necessary steps to securely store your personal information.

Destruction and anonymization of your information

To comply with legislative and regulatory requirements for the protection of personal information, your information will be retained for a specified period. We will ensure that this information is destroyed or anonymized within a reasonable time after the date of the event to handle any requests, complaints, or legal proceedings related to your experience with us. Our data destruction method ensures permanent and irreversible deletion when the purposes for which personal information was collected or used have been fulfilled.

Privacy Incident

Under the Private Sector Privacy Act, a privacy incident is unauthorized access, use, or disclosure of personal information in violation of the law. If we have reason to believe that such an incident has occurred involving your personal information, our privacy officer will contact you as soon as possible and take all reasonable measures to minimize the risk of harm.

Consent and Complaint Processing

Subject to proof of identity, you have the right to access your personal information, modify your preferences, or withdraw your consent for its retention, use, or disclosure. For any such request or to file a complaint, please contact our Privacy Officer, Mr. Pierre Plourde, lawyer and legal director, at 418-692-2634 ext. 1237 or by email at [email protected]